Shipping policy
Shipping Policy
Last updated: May 2026
Processing Time
All AŌRA orders are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed the next business day. You'll receive a confirmation email with tracking details as soon as your order is on its way.
Free Shipping
We offer free domestic shipping on all US orders. Because clearing your skin shouldn't cost the earth.
Order Tracking
Once your order has been dispatched, you'll receive an email with your tracking number. You can use this to follow your order every step of the way. If you haven't received a tracking email within 3 business days of placing your order, please check your spam folder or contact us at shopaora4@gmail.com.
Shipping Insurance — $2.99
At checkout, customers have the option to add Shipping Insurance for $2.99. We strongly recommend it.
What Shipping Insurance gets you:
- Priority support — your claim is handled within 24 hours, jumping to the front of the queue
- Guaranteed replacement or refund — no back and forth, no waiting on courier investigations
- Full coverage for loss, theft, and transit damage — resolved immediately, no questions asked
Without Shipping Insurance, transit issues are still investigated and resolved, but are subject to courier investigation timelines which can take 5–15 business days before we are able to action a resolution.
Please note:
- Shipping Insurance is non-refundable once an order has been dispatched
- Shipping Insurance does not cover orders lost or undelivered due to an incorrectly entered shipping address
- Claims must be submitted within 7 days of the expected delivery date or within 7 days of receiving a damaged order
- For damaged orders, photographic evidence is required
- For lost or stolen orders, courier confirmation or a police report number may be required
Incorrect Address
Please double-check your shipping address before placing your order. AŌRA is not responsible for orders delivered to an incorrectly entered address. If you notice a mistake immediately after ordering, contact us at shopaora4@gmail.com as soon as possible and we'll do our best to update it before dispatch.
Customs & Import Duties (International Orders)
International orders may be subject to customs fees, import duties, or taxes upon arrival in your country. These charges are the responsibility of the customer and are not included in your AŌRA order total. We recommend checking your local customs regulations before ordering.
Questions?
We're always happy to help. Reach out at shopaora4@gmail.com and we'll get back to you within 24 hours, Monday to Friday.
U da best. Team at AŌRA